Terms & Conditions


  • Please read all terms and conditions stated below before utilising The Charmed Events website.
  • When using the terminology of “we”, “us” and “our”, we refer to the company of The Charmed Events.
  • By utilising or accessing any part of our website, you, the user, agree and are bound to our Terms and Conditions stipulated below.
  • If you, the user, disagrees with any aspect our website as well as disagreeing with our Terms and Conditions, you may not access nor use our website.
  • All information, tools and services on this website are provided by The Charmed Events.
  • All information, tools and services provided to you, the user, is under the condition that all terms, conditions, policies and notices provided here are agreed to by you, the user.
  • By visiting our website, and/or purchasing via our business or website, email communique, WhatsApp or any other form of contact, you engage in our “Service” that we provide to you the user. Through engaging our service, you agree to be bound by the terms and conditions stipulated below, inclusive of terms and conditions and polices that are referenced herein and/or via hyperlinks found within our website.
  • All of these Terms and Conditions stipulated below apply to every user, without any limitation, regardless of their role as the user. (e.g. Browsing user, customer, vendor, merchants etc.).
  • Any new features or tools which are added to our website, shall be in line with the Terms and Conditions stipulated below.
  • We reserve the right to change, replace or update our current version of our Terms and Conditions at any moment on our website. Should the change, replacement or update occur, it is your responsibility as the user to check on an occasional basis for any changes to our Terms and Conditions. Should you continue to use our website after change to our Terms and Conditions has occurred, you as the user agrees and accepts those changes.

General Conditions

  • We agree to reserved the right to refuse any service to anyone at any time, with or without reason.
  • By agreeing to our Terms and Conditions, you declare that you are of legal age. If a minor is operating our website, they declare that they were given consent by a legal party to operate our website.
  • Our products and/or services may not be used for illegal or unauthorized purposes.
  • Our products and/or services may not be used to violate any laws within but not restricted to South Africa.
  • Worms, viruses nor codes of any destructive nature may be transmitted on our website.
  • Your content (not including your banking details of any kind), photographs taken at any event by us, may be used by us and may be transferred over various networks.
  • Your banking details, credit/debit card details will always remain encrypted.
  • You as the user agrees to not reproduce, duplicate, copy, sell, resell or exploit any portion of our products and/or services. Should you wish to do this, a written and signed consent form from both managers must be asked for and provided.
  • The Charmed Events is not responsible if any information on our website is inaccurate, incomplete or updated. Any information provided on our website is to be used in a general sense and should not be fully relied upon or used as the sole basis to make decisions without consulting us as a business. Any reliance of the information found on our website, is at you, the user’s, own risk.
  • Prices for any of our products found on our website is subject to change without notice. We reserve the right to change or discontinue the Service (or any part thereof) without notice(Including but not limited to submission of any order). It is your responsibility to check on an occasional basis whether prices have changed or not.
  • We are not responsible for any third-party modifications, price change, suspension or discontinuation of their service. Should you, the user, use any third party items, we are in no way liable for those items. You, the user, acknowledge that you know how to operate those third party items, and we are in no way liable for any harm or damage to person, property or other that may occur from the usage of those third party items.
  • Any user in violation of these terms and conditions will result with an immediate termination of our services.
  • While we try to display accurate information, regarding our products and their quantities, we cannot guarantee that the display of our products or colours are accurate.
  • You, the user or customer, take full responsibility for any items that have been signed for upon delivery/collection.
  • We reserve the right to decline any order placed with us on a case-by-case basis. If, in our sole judgement, an order appears to be placed by dealers, resellers or distributors.
  • You, the user, agree to provide accurate and complete billing and account information for all purchases made at our store or online. You, the user, agree to update your billing and account information, including, but not limited to:
    • email address
    • credit/debit card information
  • If you, the user, send us any specific requirements, creative ideas or measurements, suggestions, plans, proposals and/or other materials, whether it be sent to us online, through email, postal mail and/or through other means, you agree that we, The Charmed Events, at any time, without restriction, are allowed to utilize the above mentioned in any way we deem fit. We are under no obligation to maintain comments in confidence , pay any compensation for comments or to respond to any comments under our sole judgement.
  • We may, but have no obligation to, monitor, edit or remove content that we deem unlawful, offensive or threatening in our sole judgement.
  • You, the user, agree that your comments will not violate any third-party’s terms and conditions including our and their copyright policies. Furthermore, submissions of these comment made by you, the user, is to contain no worms, viruses or harmful malware in any regard. You may not use any false email addresses, contact numbers addresses, or pretend to be someone else, or be misleading to us, The Charmed Events. We take no responsibility for you, the user, should you decide to make any harmful comments of any regard.
  • You, the user, agree to not use our website, company or products/services for the following:
    • for any unlawful purpose;
    • to solicit others to perform or participate in any unlawful acts;
    • to violate any international, federal, provincial or state regulations, rules or laws;
    • to infringe upon/violate our intellectual property rights or the intellectual property rights of others;
    • to harass, abuse, insult, harm, defame, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    • to submit false or misleading information;
    • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
    • to collect or track the personal information of others;
    • to spam, phish, pharm, pretext, spider, crawl, or scrape;
    • for any obscene or immoral purpose;
    • or to interfere with the security features of the Service or any related website, other websites, or the Internet.
  • We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
  • We cannot guarantee that any use of our service will be uninterrupted, timely, secure or error-free
  • We do not warrant that the results that may be obtained from the use of our service will be accurate or reliable.
  • In no case shall The Charmed Events, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
  • You agree to indemnify, defend and hold harmless The Charmed Events and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
  • Please note that should payment be made to the incorrect bank account, The Charmed Events are not responsible or liable.
  • In the event of excessive candle wax being deposited on any linen item(s), the amount of R100.00 per item will be deducted from the refundable breakage deposit or billed for, should it exceed the refundable breakage deposit amount.
  • NO SPARKLERS are allowed near any tablecloth(s) or linen item(s).
  • Items may need to be replaced should any losses and/or damages occur thereto. All replacements will be made on the highest design/quality item available, which value shall be determined by The Charmed Events. This value will then be invoiced to the client.

Contract Agreement (Should you engage in our services)

It is your responsibility as the client to read and review your contract agreement with us. We would be happy to provide any clarification regarding the client contract agreement. Should you miss a clause in the agreement, it is not our responsibility.

We reserve the right to ask for a copy of your ID, proof of address, a copy of a signed invoice and an official copy from your bank of your proof of payment, in a PDF format, should you engage in our services.

Items for hire will not be released until the money reflects in our bank account.

Normal delivery times are between 08:30 and 16:30 from Monday to Friday. Weekend and after-hour deliveries can be arranged but an after-hour surcharge will be added.

Confirmation of the final amount of people attending must be given at least 3 weeks prior to the function date. Our invoice and final preparations will be based on this quantity. No increase or reduction in numbers attending will be accepted 3 weeks or less prior to the function date.

Cancellation Policy

The cancellation of a booking or the cancellation of part of a booking must be given in writing and received by us. The following cancellation charges will be levied:

30 days prior to the function date: 25%

29 – 16 days prior to the function date: 50%

15 or less days prior to the function date: 100%

All confirmed orders which are cancelled 30 days before the confirmed function, are subject to a R200.00 administrative fee.

Should goods be kept by the lessee for longer than the stipulated period in which the goods were meant to be hired from the lesser, a hiring fee, including interest will apply for each day that the goods are not returned to the lesser.

If goods are returned by the lessee earlier than the stipulated date, the lessee agrees to still pay the full monetary amount including VAT as per the order/contract agreement.

Contact information

All questions regarding The Charmed Events terms and conditions can be asked through:

[email protected]